Feedback from our stop smoking service

“I just wanted to say how much I’ve appreciated Caz’s support in helping me give up smoking. She has been brilliant!

I was diagnosed with cancer in July and it was recommended I give up smoking before having major surgery in August. Within a day of calling the helpline, Caz called me and was very understanding about my situation.

I’ve tried to give up before but wasn’t ever successful and I honestly don’t think I would have succeeded this time if it hadn’t been for Caz’s help and advice.

It’s been a real pleasure working with her, and I can’t thank her enough for getting me through giving up.”

“I filled in the completer assessment with her, and she said that I had been excellent, that she felt at ease with me and my personality.

She said she had been terrified to give up smoking but that I had the right amount of empathy and that I had saved her life.

She said a very big thank you to me.”

“The service was amazing, I wouldn’t change anything. I couldn’t have given up without the support of the service.

I really enjoyed the home visits and the note left for me when I was in hospital after giving birth at 30 weeks.”

“Thank you, Zoe, for all your help. You really have been amazing in helping me stop smoking.

I would thoroughly recommend others to contact Live Well to achieve this goal.”

“I wouldn’t change the service. I loved how Linda checked in with me.”

“I made the decision to quit smoking after a conversation with a nurse in hospital who helped me realise how my genetic lung disease was negatively affecting my health.

Following this wake-up call, I had a consultation with the tobacco dependency team on quitting; they offered me nicotine patches and lozenges as a nicotine replacement.

I found these to be quite helpful in starting my journey to stay smoke-free as they helped to curb my cravings, then I switched to vaping once I joined the Live Well stop smoking service.

The CURE and Live Well team have done a great job of helping me to quit as I haven’t had a cigarette since New Year’s Eve whilst still using a vape as a substitute.

If I were to give advice to others who want to quit smoking, I would recommend calling the Live Well team and joining the program.

One thing I appreciated about the stop smoking service was their effective communication methods. They regularly reached out to me via phone calls on a weekly basis.

What impressed me even more was their flexibility in accommodating my work schedule. They would text me when I was working night shifts, allowing me to respond at my convenience, which made it easier for me to stay engaged in the program.

Overall, my experience with the hospital tobacco dependency advisor and the Live Well stop smoking service has been positive. With their support, I have been able to quit smoking and make significant progress in improving my health. It hasn’t been an easy journey, but their guidance and resources have made a significant difference.”