Accessibility

This website is run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

The site should be fully accessible.  We are not aware of any accessibility issues that fall within the AA criteria.  However if you discover any areas of this website that are not accessible then please read below on how to contact us.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: customer.services@leicester.gov.uk

Call: 0116 454 1000

We’ll consider your request and get back to you.

If you are having a specific problem with a part of this website, please use that email link Found a problem with this page? and make sure to include contact details so we can respond to you.

Accessibility problems with this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: livewell@leicester.gov.uk

Call: 0116 454 4000

We’ll consider your request and get back to you in as soon as possible.

We’re also always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use the contact details above to let us know.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Presently there are no PDF’s on the site rated as inaccessible.  However at any point in time there may be cause to upload archived PDFs or Word documents that don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website is crawled and tested by our automated monitoring system every 7 days.

The Web Management Team perform internal testing frequently and act upon user feedback when we receive it.

 

This statement was prepared on 28th October 2019.