Professionals

Making Every Contact Count

Making Every Contact Count (MECC) aims to improve the population’s health and wellbeing through maximising existing contacts with people in Leicester, Leicestershire and Rutland. It is about altering how we interact with people through learning how to recognise opportunities to talk with people about their wellbeing. MECC is an effective behaviour change technique that is underpinned by evidence (including NICE Behaviour Change Guidance, 49).

MECC traditionally focuses on identified risk factors to ill health such as; smoking, alcohol consumption, diet, physical inactivity and healthy weight.
Making Every Contact Count Plus (MECC+) acknowledges the wider determinants of health which also influence a person’s behaviour and ability to live a healthy lifestyle; these are factors such as housing conditions, financial difficulties, lack of education and unemployment.

MECC+ aims to create an environment where frontline staff feel confident to address potential concerns through listening, observing and appropriately identifying the need for a brief intervention and where that patients/service users feel comfortable to discuss issues other than the immediate reason for presentation.

The key message surrounding MECC is that anyone can instigate the conversation of health and wellbeing into their daily contact with patients or service users. You do not have to be an expert to encourage someone to improve their wellbeing. Resources below can help kick start your understanding of MECC+ and how you can implement MECC+ within your organisation.

‘What matters to Sarah’ instead of what is the matter with Sarah’.

Our Public Health team are currently working on devising a local MECC+ offer. If you have any questions or queries, please contact Paul.miles@leicester.gov.uk or Andrea.thorne@leicester.gov.uk